Customer faqs

Aromamatic Touch Test
1. Turn the vaporizer on and allow it to reach full temperature (approx 15min).

2. Lightly touch the centre of the bowl with your finger.  

3. If the vaporizer is warm to the touch, then it is working correctly.

How to care for your Vaporizers? 
After your essential oil has vaporized from the bowl, wipe clean with a damp cloth. Alternatively, add 2-3 drops of essential oil or vaporizer cleanser to the warm bowl to loosen any residue that may remain.

How long will the oil last? 
This depends on the essential oil used. A base not oil (e.g. Sandalwood) will take longer to vaporizer than a middle note oil (e.g. Lavender), which in turn will take longer to vaporize than a top note oil (e.g. Lemon). Essential oil blends will vaporize differently, according to the combination of essential oils used in the blend.

How often do I have to add oil to the vaporizer?
As often as you wish, remembering that the aroma from the essential oil will linger in the atmosphere for sometime after the oil has vaporized.

Do I have to turn the vaporizer off when the oil has vaporized?
No - with its low temperature control, the Aromamatic Vaporizer allows a safe and continuous operation.

What happens when the oil has finished vaporizing?
Nothing - No harm will come to the vaporizer when the oil has vaporized away.
To get the best from the vaporizer, please remember to clean it regularly.

I can't smell the oil?
Our sense of smell is such that aroma which is continuously inhaled through the olfactory system will cease to be recognized after a period of time. This is called fading.

My vaporizer is getting too hot?
The temperature cannot and will not vary unless the vaporizer has ceased to operate altogether. Do the Touch Test.

My vaporizer is not getting hot enough.
Do the  Touch Test.

The oil is leaking through the bowl and maybe damaging the base plate.
Unless the ceramic bowl is creaked, the oil cannot leak through the base plate.

It is more likely that too much oil has been added, or water has been added with oil causing spillage, affecting the base plate.

What type of Oil are you using ?
a. Is it a pure essential oil? Is it a respected brand of essential oil.
b. Is it a blend of oil? If so what is in the blend?
c. Is the oil diluted in a base oil? e.g. Rose in 3% jojoba oil.
d. Remember to clean the vaporizer regularly.

Are you using water in the Aromamatic Electric Oil Vaporizer ? 

Have you cleaned the vaporizer recently?

The Touch Test 
To establish if the Aromamatic Vaporizer is working correctly, follow these instructions:  

1. Turn the vaporizer on and allow it to reach full temperature (approx 15min).

2. Lightly touch the centre of the bowl with your finger.  

3. If the vaporizer is warm to the touch, then it is working correctly.