Aromamatic Products Pty Ltd

Aromamatic Products Policies

How to Order   
Payment Methods   
Delivery Information  
Australian Shipping  
International Shipping  
Government Taxes 
Returns Policy 
Privacy & Security 
Copyright 
Disclaimer

How to Order
A minimum purchase of AUD $25.00 per order applies.
Email:   sales@aromamatic.com.au
Phone:   + 61 7 5591 5859
On-line:   Using the shopping cart
Printable form:   Send by fax or mail
Please remember when filling out details to include all contact details: 
Email, Phone, Fax and your full delivery address.

Payment Methods
Payment is by Bank Deposit, Master Card, Visa Card, Cheque or Money Order.
All prices are quoted in Australian dollars and including a 10% GST.
GST does not apply to International orders - prices will be adjusted accordingly.
Pre-payment is required for all orders before processing.
Use the currency conversion link to calculate the cost of your order.

Delivery Information
Orders should be checked upon receipt, so that discrepancies can be dealt with promptly.
Every effort is made to ship your order as soon as it is received and payment has been cleared.

Australian Shipping
Internet orders have a flat postage rate of 
$10.00 plus GST = A$11.00 Australia wide.

Australian Orders are sent by Courier and require a street address.
Please allow 5-7 working days for delivery.
    
International Shipping & Delivery
All prices are quoted in Australian Dollars. 
Please allow up to 7 days for delivery.

Orders requiring special plugs or wiring eg: 110 volts may add to the delivery time, as they are made at the time of ordering. 
   
International freight 
Includes customs clearance but does not include taxes imposed by the country of destination. International orders are sent by TNT International. All freight is bar coded and can be traced at all times in transit.

Government Taxes
Orders delivered to Australian addresses are subject to (GST) Goods & Services Tax of 10%. 
International Orders may be subject to relevant Government charges applicable to country of import and are the responsibility of the purchaser.

Privacy & Security
The information lodged via this website will not be used for marketing, mailing, or any other purpose other than to facilitate communication with Aromamatic Products. Further information regarding Australian privacy legislation is available at www.privacy.gov.au   
   
Aromamatic Products will handle all information lodged via this website with sensitivity, and with due regard for security and privacy issues. Aromamatic Products will encrypt all personal information, including credit card numbers, lodged via this website. Aromamatic Products will destroy all credit card information following the completion of individual orders.

Returns Policy
Buyers must advise Aromamatic Products Pty Ltd regarding the receipt of damaged goods within five days of their arrival. Damaged goods can be reported by telephone, facsimile, or email.
   
Returns must be received by Aromamatic Products within 14 days of their documented receipt by the buyer. Health regulations prohibit the return of Aromamatic Products’ perishable product range, including essential oils and personal care items. Warranty claims for non-perishable products should be made directly to Aromamatic Products. Warranty claim documentation should be returned with product in original packaging.
  
Returned goods will only be accepted on return if the product including packaging is in a condition ready for immediate re-sale.
  
All returned goods should be forwarded to:
     Aromamatic Products Pty Ltd
     Service Department
     P O Box 840 S.B.C
     Southport  Qld  4215  Australia.

Copyright
All material contained in this website is copyright. No part of this website may in any form or by any means be reproduced, stored or transmitted without prior written permission from Aromamatic Products at info@aromamatic.com.

Disclaimer
While all reasonable care has been taken in construction of this website, Aromamatic Products and its directors, employees and representatives do not take responsibility for any loss or damage arising out of its use.This is a comprehensive limitation of liability that applies to all damages of any kind including (without limitation) compensatory, direct or consequential damages, loss of data, income or profit, loss of or damage to property, and claims of third parties.

 

 

 

Phone: + 61 7 5591 5859      Fax: + 61 7 5531 0054
Mail: PO Box 840 S.B.C. Southport Qld 4215 Australia.     Office: 1/12 Olympic Cct. Southport Qld 4215 Australia
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