Customer Service

How to Order?

A minimum purchase of $20.00 AUD per order applies.


Delivery Information
Orders should be checked upon receipt so that discrepancies can be dealt with promptly. Every effort is made to ship your order as soon as it is received and payment has been cleared.

 

How to view my account & orders?

To view your order or account, please click on the “Sign in” link in the navigation menu, and you will see the “Get Your Store Sign-In Link“, enter your email address, and we will send you a magic link via your email.

When you click the link in the email, you will be taken back to the storefront and be logged in, instantly.

This is a more secure, up-to-date method for login than using a login/password. The login link is sent directly to your email address; only you can log into your account. (The link is available for 14 days and may be used only once.)

Logging in by a link has several advantages:

  • You don’t need to remember passwords.
  • After you have placed your order, an account is automatically created using your email address.
  • As a customer, you can see all your orders placed with your email address in the My Account area.

Your Email address is registered during the checkout process, please ensure you use the same email address throughout our website.

 

Payment & Taxes

  • Payment can be made by PayPal, Afterpay, Visa, Mastercard or Bank Deposit.
  • Pre-payment is required for all orders before processing.
  • All prices are quoted in Australian dollars and include a 10% GST.
  • GST does not apply to International orders – prices will be adjusted accordingly.
  • Use the currency conversion link to calculate the cost of your order.

Government Taxes

Orders delivered to Australian addresses are subject to 10% GST (Goods & Services Tax) International Orders may be subject to relevant Government charges applicable to the country of import and are the responsibility of the purchaser.

 

Shipping & Delivery

Australia Orders

  • Flat Rate Shipping is $11.00 (Aust Only).
  • Free Shipping For Orders Over $50 (Aust Retail Only).
  • Orders are sent by Courier or Australia Post.
  • Delivery to a Street Address is preferred.
  • Shipping to Post Office Boxes is available.
  • Please allow 5-10 Working days for delivery.

All freight in transit is barcoded and trackable at all times.

All Orders require a street address.

We ship to both Commercial & Residential addresses with the options of Signature on Delivery or Authority to Leave (ATL).

 

International Orders

Our website will calculate the freight charges.

All Freight Charges are quoted in Australian Dollars.

Orders requiring special plugs or wiring, e.g., 110 volts may add to the delivery time.

Australia Post International:

Is a door to door service, customs clearance and taxes imposed by the country of destination may apply. Delivery is by your local Postal Service.

TNT International:

Is a door to door service and includes the customs clearance, but does not include taxes imposed by the country of destination.

All freight in transit is barcoded and trackable at all times.

All Orders require a street address.

We ship to both Commercial & Residential addresses with the options of Signature on Delivery or Authority to Leave (ATL).

Zone 1 - New Zealand

  • 1 Kg – $31.75   |  1.5 kgs – $37.85
  • 2 kgs – $42.95  |  2.5 kgs – $46.75
  • 3 Kgs – $50.55  |  3.5 kgs – $54.35
  • 4 Kgs – $58.15  |  4.5 kgs – $61.9

Zone 3 - Asia

Hong Kong  |  Singapore  |  Malaysia  |  Japan  |  Taiwan  |  Sth Korea  |  India

  • 1 Kg – $39.30   |  1.5 kgs – $46.25
  • 2 kgs – $62.45  |  2.5 kgs – $66.65
  • 3 Kgs – $70.85  |  3.5 kgs – $75.05
  • 4 Kgs – $79.25  |  4.5 kgs – $83.45

 Zone 4 - USA $ Canada

  • 1 Kg – $42.70   |  1.5 kgs – $54.95
  • 2 kgs – $66.40  |  2.5 kgs – $70.65
  • 3 Kgs – $74.90  |  3.5 kgs – $79.15
  • 4 Kgs – $83.40  |  4.5 kgs – $87.65

Returns Policy

Buyers must advise Aromamatic Products regarding the receipt of damaged products within five days of their arrival. Damaged goods can be reported by telephone or email.

Returns must be received by Aromamatic Products within 14 days of their documented receipt by the buyer. Health regulations prohibit the return of Aromamatic Products’ perishable product range, including essential oils. Warranty claims for non-perishable products should be directed to your original place of purchase. Warranty claim documentation should be returned with the product in original packaging.

Returned goods will only be accepted on return if the product, including packaging, is in a condition ready for immediate resale.

All returned goods should be forwarded to:
Aromamatic Products
Service Department
1/12 Olympic Circuit
Southport  Qld  4215  Australia.

 

Privacy & Security

The information lodged via this website will not be used for marketing, mailing, or any other purpose other than to facilitate communication with Aromamatic Products. Further information regarding Australian privacy legislation is available at  www.oaic.gov.au

Aromamatic Products will handle all information lodged via this website with sensitivity, and with due regard for security and privacy issues. Aromamatic Products will encrypt all personal information, including credit card numbers, lodged via this website. Aromamatic Products will destroy all credit card information following the completion of individual orders.

 

Copyright & Disclaimer

Copyright

All material contained in this website is copyright. No part of this website may in any form or by any means be reproduced, stored or transmitted without prior written permission from Aromamatic Products.


Disclaimer

While all reasonable care has been taken in the construction of this website, Aromamatic Products and its directors, employees and representatives do not take responsibility for any loss or damage arising out of its use. This is a comprehensive limitation of liability that applies to all damages of any kind including (without limitation) compensatory, direct or consequential damages, loss of data, income or profit, loss of or damage to property, and claims of third parties.